Last updated: March 2026
These Terms and Conditions govern your use of the Nuxa Call Capture service provided by Nuxa Solutions ("we", "us", "our"). By signing up for the service, you agree to these terms in full. Please read them carefully before proceeding.
Nuxa Solutions provides an automated missed call capture service ("Nuxa Call Capture") which includes:
The service operates via a dedicated UK phone number provided through Twilio. Call divert codes must be configured on your mobile device by you as instructed during onboarding.
Payments are collected via GoCardless, a regulated payment provider. By signing up you authorise a recurring monthly Direct Debit of the agreed amount.
The service is charged at £147 per month (or the rate agreed at the time of sign-up). Payment terms will be confirmed in writing before the service begins. Invoices are due upon receipt unless otherwise agreed.
We reserve the right to suspend the service if payment is not received within 14 days of the due date. We will provide reasonable notice before suspension.
Prices may be reviewed periodically. You will receive at least 30 days' written notice of any price change.
You may cancel the service at any time by contacting us at nuxasolutions@gmail.com. There are no long-term contracts or early termination fees.
Cancellations take effect at the end of the current billing period. No refunds are issued for partial months already paid.
Upon cancellation, we will remove your call divert configuration instructions and decommission your dedicated Twilio number. Your Google Sheet data will remain accessible to you until you choose to delete it.
To use the service effectively, you agree to:
We aim to provide a reliable, always-on service. However, we cannot guarantee 100% uptime as the service depends on third-party infrastructure including Twilio (SMS and call routing), Make.com (automation), and Google (data storage).
We will make reasonable efforts to notify you of any planned maintenance or known disruptions. We are not liable for service interruptions caused by third-party providers, network outages, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, Nuxa Solutions shall not be liable for:
Our total liability to you in any circumstances shall not exceed the total amount paid by you for the service in the 3 months preceding the event giving rise to the claim.
By using the service, caller data (phone numbers, messages, timestamps) is stored in a Google Sheet accessible to you and Nuxa Solutions for the purpose of providing the service. We handle all personal data in accordance with our Privacy Policy and applicable UK data protection law.
You are responsible for ensuring that your use of caller data complies with applicable laws, including UK GDPR. You must not use caller data obtained through the service for any purpose other than following up on genuine business enquiries.
All content on the Nuxa Solutions website, including text, design, and branding, is the property of Nuxa Solutions. You may not reproduce, distribute, or use any of our content without prior written permission.
We may update these Terms and Conditions from time to time. You will be notified of any material changes by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at nuxasolutions@gmail.com.