Legal

Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Nuxa Solutions ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or submit an enquiry. We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What information we collect

When you submit an enquiry through our contact form, we collect the following information:

• Your full name
• Your business name
• Your mobile phone number
• Your trade type
• An estimate of how many calls you miss per week
• Any additional information you choose to provide in the notes field

We do not collect any sensitive personal data (such as financial information, health data, or government identifiers) through this website.

2. How we use your information

We use the information you provide solely for the following purposes:

• To respond to your enquiry about our services
• To set up and manage your Nuxa Call Capture service if you become a client
• To send you service-related communications (such as your monthly performance report)

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests - to respond to your enquiry and provide our services
• Contractual necessity - to fulfil our obligations if you become a client
• Consent - where you have explicitly provided information by completing our contact form

4. How we store your data

Enquiry data submitted via our contact form is processed by Formspree (formspree.io), a third-party form handling service. Their privacy policy is available at formspree.io/legal/privacy-policy.

If you become a client, your call log data is stored in a Google Sheet accessible only to you and Nuxa Solutions. Google's privacy policy is available at policies.google.com/privacy.

We take reasonable technical and organisational measures to protect your data from unauthorised access or disclosure.

5. How long we keep your data

• Enquiry data is retained for up to 12 months from the date of submission
• Client data is retained for the duration of the service and for up to 12 months after the service ends
• You may request deletion of your data at any time (see Your Rights below)

6. Cookies

This website uses a single essential cookie to remember that you have accepted this notice. We do not currently use any tracking, analytics, or advertising cookies. If this changes in future, this policy will be updated and you will be notified via the cookie banner.

7. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access - you can request a copy of the data we hold about you
• Right to rectification - you can ask us to correct inaccurate data
• Right to erasure - you can ask us to delete your data
• Right to restrict processing - you can ask us to limit how we use your data
• Right to object - you can object to our processing of your data
• Right to data portability - you can request your data in a portable format

To exercise any of these rights, please contact us at nuxasolutions@gmail.com. We will respond within 30 days.

8. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection authority:

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at nuxasolutions@gmail.com.